Privacy Policy

Data Controller: f.a.x. Translations B.V.

Registered address: Rozenburglaan 3, 9727 DL Groningen, Netherlands

Contact email: [email protected]

Business focus: Education services in communication skills for learners in Canada.

For any privacy question or request, please contact us by email or post at the address above.

• Identity and contact data: name, email address, telephone number, and your region or city for scheduling purposes.
• Enrollment data: selected course, goals or preferences you share, and communications about scheduling and participation.
• Usage and technical data: device information, approximate location derived from IP, pages viewed, and interactions with site features. See our Cookies Policy for details.
• Communications data: messages you send to us and our replies.
• Consent records: timestamps and preferences for marketing or enrollment communications.

We do not intentionally collect special categories of data (such as health information) or data about criminal convictions. Please do not include such information in your messages or forms.

• Directly from you via forms, email, or telephone.
• Automatically through cookies and similar technologies when you use our website.
• From publicly available sources if relevant to verify contact details for business communications.

• Enrollment and service delivery (GDPR Art. 6(1)(b) contract): to process your request, confirm participation, provide materials, and support your learning.
• Communications (contract; legitimate interests Art. 6(1)(f)): to respond to inquiries, provide updates, and manage scheduling.
• Website operation and improvement (legitimate interests): to maintain security, measure performance, and improve content.
• Legal and compliance (legal obligation Art. 6(1)(c)): to meet record-keeping, tax, and regulatory requirements in the Netherlands.
• Marketing with your consent (consent Art. 6(1)(a)): to send optional updates about new courses. You can withdraw consent at any time.

We may share personal data with the following categories of recipients, only as necessary and subject to appropriate safeguards:

• Service providers that support our website, scheduling, and communications.
• Professional advisers, auditors, or insurers where required.
• Regulatory authorities and law enforcement where legally required.

We primarily process data in the Netherlands and the European Economic Area (EEA). If data is transferred outside the EEA, including to Canada, we use appropriate safeguards in line with GDPR, such as standard contractual clauses or other lawful transfer mechanisms.

• Inquiry records: up to 12 months after last contact.
• Enrollment and service records: up to 6 years after completion to meet accounting and legal requirements in the Netherlands.
• Cookie and analytics data: as detailed in the Cookies Policy.

When retention ends, we securely delete or anonymize the data.

Subject to conditions and exceptions in law, you have the right to:

• Access your personal data and obtain a copy.
• Rectify inaccurate or incomplete data.
• Erase data in certain circumstances.
• Restrict or object to processing, including profiling based on legitimate interests.
• Data portability where processing is based on consent or contract and carried out by automated means.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

To exercise your rights, contact us using the details in Section 1. We will respond within one month, or notify you if additional time is needed due to request complexity.